RIGHTS OF A TAXPAYER AS PER TAXPAYERS CHARTER

 1. provide fair, courteous, and reasonable treatment
The Department shall provide prompt, courteous, and professional assistance in all dealings with the taxpayer.

2. treat taxpayer as honest
The Department shall treat every taxpayer as honest unless there is a reason to believe otherwise

3. provide mechanism for appeal and review
The Department shall provide fair and impartial appeal and review mechanism

4. provide complete and accurate information
The Department shall provide accurate information for fulfilling compliance obligations under the law

5. provide timely decisions
The Department shall take decision in every income tax proceeding within the time prescribed under law 

6. collect the correct amount of tax
The Department shall collect only the amount due as per the law.

7. respect privacy of taxpayer
The Department will follow due process of law and be no more intrusive than necessary in any inquiry, examination, or enforcement action.

8. maintain confidentiality
The Department shall not disclose any information provided by taxpayer to the department unless authorized by law.

 9. hold its authorities accountable
The Department shall hold its authorities accountable for their actions.

10. enable representative of choice
The Department shall allow every taxpayer to choose an authorized representative of his choice.

11. provide mechanism to lodge complaint
The Department shall provide mechanism for lodging a complaint and prompt disposal thereof.

12. provide a fair & just system
The Department shall provide a fair and impartial system and resolve the tax issues in a time-bound manner

13. publish service standards and report periodically
The Department shall publish standards for service delivery in a periodic manner.

14. reduce cost of compliance
The Department shall duly take into account the cost of compliance when administering tax legislation